THE SHOPPING CART
The Shopping Cart is an independent online fashion boutique in South Africa where you will find new, pre-owned, authentic luxury designer and everyday fashion and accessories all side by side.
The Shopping Cart was built around the idea that fashion should not be boxed in. Not by brand, condition or price, and shoppers should be free to explore everything at one destination.
A SHOPPING EXPERIENCE THAT GOES BEYOND TRADITIONAL RETAIL
Whether you’re looking for a R100 dress or a designer pair of heels you can explore a curated collection of one of each style.
Clothing, dresses, shoes, handbags and accessories from Louis Vuitton, Versace and Michael Kors to everyday fashion favourites like Adidas, Shein, Guess, Sissy Boy and Truworths.
Our collection caters to those looking for something different.
Each piece is chosen because it stands out, whether it’s from a fashion collaboration, a limited edition or through small details like textures and patterns.
SHOP WITH CONFIDENCE
We include detailed descriptions, size guides, condition details, what is included with each item, and accurate imagery for each product. We regularly share product videos on our social media, giving you a closer look at our items. If there is anything else you would like to see before purchasing, please contact us via email or WhatsApp.
We offer returns in accordance with the applicable South African consumer protection legislation, and provided your item is returned in its original condition, you will receive a refund of the purchase price, paid back to you. You can read our full returns policy here.
All items are pre-assessed before being listed. We have a strict no replicas or counterfeits policy, and if there are any concerns about an item's authenticity, it does not make it onto The Shopping Cart. If you would also like an independent third-party authentication for additional verification, this can be arranged at an additional fee.
FASHION WITH A PERSONAL TOUCH
We take pride in sourcing stylish, quality pieces and want to build long-term relationships with our clients. We are readily available to assist with your queries, so you can enjoy a hassle-free online shopping experience.
We offer customised lay-bys with no interest, if you love something, reach out to arrange a budget-friendly payment plan.
FREQUENTLY ASKED QUESTIONS
ARE THE PRODUCT IMAGES OF THE ACTUAL ITEM?
All product images are taken of the exact item you will receive. We photograph our items in natural light to show their colour and appearance as accurately as possible; however, cameras and screens can sometimes affect how colours appear, particularly black and darker shades. If you would like additional images or a video before purchasing, please reach out and we will gladly provide them.
HOW DO I FIND MY SIZE?
Our collection consists mainly of one of each style and size. In our product descriptions, you will find the original size and, if required, the equivalent South African/UK size. Where items run larger, true to size or smaller, we try our best to disclose this. When adding an item to your cart, you will see the original size of the item. If you require any additional sizing details, feel free to reach out.
WHAT IS THE CONDITION OF YOUR PRE-OWNED ITEMS?
In addition to brand-new items, we also offer pre-owned fashion and accessories.
Our main categories include:
New with tags: New condition with the original tags.
New without tags: New condition without the original tags.
Like-new: Pristine or excellent condition.
Gently worn or used: Worn or used sparingly.
Visible signs of wear: Noticeable imperfections.
We may also include specific details about marks, flaws, wear or other imperfections under Condition in the product description, regardless of the item's overall condition category.
We encourage you to review the price and the images for details specific to each item.
Should you require any additional information, please reach out via email or WhatsApp.
ARE YOUR DESIGNER PRODUCTS REAL?
All items are pre-assessed before being listed and if there are any concerns the item does not get listed.
A cornerstone of our brand is trust and our founder has a strict no replicas or counterfeits policy. We guarantee all designer items are 100% authentic.
Independent third-party authentication is also available for additional verification at an additional fee for those seeking extra peace of mind.
DO YOUR ITEMS COME WITH ORIGINAL PACKAGING?
Our product descriptions include an Includes section, so you can see exactly what comes with each item, whether that’s a belt, original box, dustbag or other extras. If the original packaging is not available, we use recycled packaging where possible, a small way to reduce unnecessary packaging waste.
HOW DO I CARE FOR MY ITEM?
For some items, we include relevant care and/or cleaning information in the product description, such as dry clean only or where fabric may transfer colour. Always refer to and follow the care label or manufacturer’s instructions provided with the item for its specific care requirements.
CAN I COLLECT MY ORDER?
We are an online fashion boutique and all orders are delivered straight to your door, with full tracking details provided after the courier has collected your order.
WHAT PAYMENT METHODS DO YOU ACCEPT?
EFT Payment – place your order and pay via direct bank transfer using the banking details provided.
Paystack – Apple Pay, Capitec Pay, Credit Card, Scan to Pay and SnapScan.
Google Pay – a secure payment link will be sent after checkout to the email address provided in the order.
WHERE CAN I FIND MORE PRODUCT INFORMATION?
Our product descriptions include details specific to each item, with information such as size, condition, what is included, approximate dimensions and care or cleaning instructions where relevant. Should you require any additional information, please contact us.
WHAT ARE YOUR OPERATING HOURS?
Monday to Friday 9:00 - 18:00
Saturday 9:00 - 13:00
Public holidays - Closed
We also work flexi hours so we may respond outside of business hours.
CONNECT WITH THE SHOPPING CART
+27 72 200 2666
WhatsApp | TikTok | Facebook | Instagram | LinkedIn | YouTube | X | Linktree | Pinterest | Reddit | Threads | Tumblr | Google Reviews | Trustpilot
LAY-BY
We offer flexible lay-by options starting from R1000.
We offer a standard 3-month plan or a custom plan designed around your needs.
Standard Lay-By:
Minimum purchase amount: R1000
Immediate deposit: 25%
Balance: Pay the remaining amount over 3 months
Process:
At checkout include an order comment confirming Standard Lay-By.
Select EFT Payment and place your order.
Our banking details will be provided after checkout.
Use your order number as the payment reference for your 25% deposit and all future payments.
Your order will remain open while you complete your Lay-By and will be processed for delivery once paid in full.
Custom Lay-By:
Need more flexibility? We’ll work with you to create a personalised lay-by plan.
To set up a custom lay-by, email us all of the details. We’ll review your request and get back to you with some options.
Delivery:
Once your lay-by is fully paid, your item(s) will be scheduled for delivery and tracking details provided after the courier has collected your order.
Cancellation Policy:
If you cancel your lay-by before completion, a non-refundable 10% handling fee will apply to cover administrative costs.
Deliveries
Deliveries (South Africa):
The standard delivery fee is R129, and orders over R999 qualify for free delivery. Delivery fees are subject to change in line with courier rates and applicable surcharges.
When your order status changes to “shipped”, you will receive an email notification that includes the waybill number.
Orders are delivered via The Courier Guy, although alternative trusted couriers may be used.
From dispatch, estimated delivery is 3–5 working days to main city centres and 5–7 working days to outlying areas.
Delivery timeframes depend on your location and may be affected by public holidays or high-volume shopping periods.
When you receive your delivery, please check your item and packaging to ensure everything has arrived as expected.
International Shipping:
If you are interested in purchasing from outside South Africa, please contact us by email before placing your order. We will provide a shipping quotation and confirm the applicable international shipping details before your purchase is completed.
Any customs duties, import taxes, clearance fees or other charges imposed by the destination country are not included in the purchase price or shipping quotation and are the responsibility of the customer.
Consignment Stock
In addition to purchasing stock ourselves, from time to time we also open our collection to consignment stock. We do not accept replicas or counterfeits and we only consider items in very good to excellent condition.
We stock items on behalf of a seller and take a commission on the final selling price, only once the item is sold. When we are open to accepting new consignments, we announce it on our social media platforms: The Shopping Cart South Africa
Returns Policy
We want you to love what you ordered, here's how returns work:
Eligibility for Return:
Returns are in accordance with the applicable South African consumer protection legislation. A return request must be made within 7 days of delivery, and the item must be returned in the same condition as supplied, with all original labels, tags, seals (if applicable), and any accessories or extras still attached and included.
Return shipping for a standard return will be for the customer’s account. This does not apply where the item is returned due to a defect covered by applicable consumer protection legislation.
Once the return is received and assessed as per the above requirements, you will receive a refund of the purchase price, paid back to you.
To request a return, email: hello@theshoppingcart.co.za
Return Shipping:
Items returned that do not meet the above conditions will be sent back to the purchaser at their cost.
Items Not Eligible for Return:
For health and safety reasons, returns are not accepted on pierced earrings or intimate wear unless a material fault is identified upon inspection.
Condition of Pre-owned Items:
All pre-owned fashion and accessories are sold in used condition unless otherwise stated.
Minor signs of wear consistent with age or prior use do not constitute a defect.
Exchanges Policy
As most of our inventory consists of one of each style and size, we do not offer exchanges.
International Returns
International orders are final sale and returns are not accepted, except where required by applicable law.
Terms & Conditions
Placing Orders:
You may place orders for items listed on our website, and The Shopping Cart reserves the right to accept or decline any order at our discretion. Stock availability is limited and subject to change.
We take reasonable steps to keep stock information accurate. If an item becomes unavailable after an order has been placed, we will notify you and offer a full refund or store credit for the amount paid.
Product Information & Pricing:
We make every effort to ensure that product descriptions, pricing, availability, and delivery charges on our website are accurate. Errors may occur from time to time. If an error is identified after an order has been placed, we will contact you to resolve the matter, which may include a refund, correction, or cancellation in line with our Returns Policy.
Website Use Disclaimer:
While we strive to ensure the website operates correctly and information is accurate, The Shopping Cart is not liable for losses or damages arising from technical issues, interruptions, or reliance on information displayed on the website, except where liability cannot be excluded under applicable law.
Privacy Policy
We collect only the personal information necessary to process and fulfil orders placed on our website.
This information may include your name, surname, email address, contact number, delivery address, and order details.
We use this information to process and deliver orders, communicate with you regarding your purchase, delivery, account, or service-related matters, send updates, notifications, or promotional communications relating to our business and offerings.
We do not store or have access to your payment or card details. All payments are processed securely through third-party payment providers.
Your personal information is handled with care, and reasonable security measures are in place to protect it against unauthorised access, loss, or misuse.
We do not sell, rent, or trade your personal information to third parties.
You have the right to request access to, correction of, or deletion of your personal information, subject to applicable laws and record-keeping requirements.
If you have any questions about this Privacy Policy or how your information is handled, you may contact us at hello@theshoppingcart.co.za